Richfield Financial Services Firm Benefits from NDC Managed Services

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Richfield Financial Services Firm Benefits from NDC Managed Services

This client came to Network Design Consultants frustrated by their current technology setup. Employees were constantly complaining of slow connections, freezing programs, and difficulty accessing files remotely. These issues had begun to seriously affect employee productivity (not to mention morale).

The first thing we did was to perform our standard assessment which included:

  • Interviewing staff and management to understand work processes and issues affecting those processes
  • Performing a complete technology audit of all IT systems and the phone system

With the information gathered during the above process we were able to help the client by:

  • Moving their data from an outdated terminal server to Egnyte, a secure, SOX compliant, cloud based file storage platform. This provided data security, backup in the cloud, and easy and secure remote access for the staff.
  • Installing a new cloud based VOIP phone system. This eliminated the need for expensive PRI circuits and phone equipment while providing critical features needed such as auto attendant, voicemail to email, and call routing.
  • Upgrading their internet access in both office locations. We were able to double the internet speed AND REDUCE their monthly cost.

Between the elimination of the PRI circuit and upgrading their internet we were able to save this client almost $900 per month!

Now the staff enjoys quick and easy access to their files and cloud programs. Working between offices or remotely is seamless. As a result of our changes their support calls have also gone down by 70%! This keeps them focused on their business and not IT headaches.

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