Managed Support Services

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Managed Support Services

As your organization grows, so will your IT needs. At N.D.C., we pride ourselves on being much more than just another Managed IT Services provider. We take the time to truly understand the unique challenges your business is facing and the goals that you have within your industry - BEFORE we recommend a solution. We've designed our managed services offerings to give businesses like yours everything it needs in an IT partner - at a fraction of the cost and with absolutely none of the headaches that normally come with it. This allows us a chance to understand your problems and offer the best possible solution.

Our unique approach provides an excellent option for scaling your IT support to meet the needs of your growing business. Here are some of the advantages:

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    Controlled IT costs through fixed monthly pricing.
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    Constant updates and preventative maintenance.
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    LOCAL support.
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    Reduced labor costs vs. in house IT staff.
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    Easily scalable as your business grows.
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    Easier access to newer technologies.
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    Increased security and real time monitoring of your systems.
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Help Desk
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Remote Monitoring & Management
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Back Up & Disaster Recovery
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Mobile Device Management
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Apple Device support
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Help Desk

The most important part of any Managed IT Services company is their Help Desk. This will be the foundation of our business relationship with your company...you need help, we have the solution!

That is why we have put a lot of time and effort into developing our Help Desk staff and support processes. You are never "just another support ticket". Our certified and professional technicians are like an extension of your own staff and always ready to provide the support you and your employees need in a professional and courteous manner.

Our staff holds industry leading certifications including:

Because businesses vary, our Help Desk service is tailored to your business needs. 8 to 5, nights, weekends, holidays…no problem! The help you need when you need it is just a call, email, or chat away.

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Remote Monitoring & Management

Remote Monitoring and Management from N.D.C. brings safety and efficiency to your IT systems. Think about it...is someone safeguarding your network 24/7? WE CAN!

We monitor for over 2,000 types of potential issues on your desktops, servers, and network. When an issue is found our support team is automatically alerted and begins working on the problem. No need for you to contact us for every IT issue as chances are we have already identified AND corrected the problem! This gives you and your staff time to be working on other matters in your business.

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Back Up & Disaster Recovery

Unfortunately, most companies worry about backup and recovery AFTER an issue or loss has occurred which makes recovery difficult and sometimes not even possible. The main reason many companies do not have a solid recovery plan is that they have been led to believe that data loss only occurs with a major event like a flood or fire. In fact, there are many causes for data loss including:

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    Employee error (#1 reason)
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    Hardware failure
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    Software issue
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    Cyber attack
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    Natural disaster
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    Electrical surge or power

Our backup plan is customized to your unique environment and is multi-tiered so your virtual eggs are not all in one basket so to speak. Whether you have a single server, multiple servers, a virtual environment, or a small office, let us create a plan to keep your business running when problems arise.

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Mobile Device Management

Who has what phone? Can I work from home? Sales needs access to company data while on the road.

Sound familiar? In today’s world your employees need to work anywhere, from any location, at any time...but that absolutely shouldn’t come at the expense of security.

Let N.D.C. do the work for you!

Our Mobile Device Management services give you a single, easy-to-use cloud platform that can effortlessly manage all of today’s mobile devices.

With MDM, you can provide users with fast and secure access to corporate data from their personal devices. With the industry’s broadest device support, intuitive workflows, simplified deployment options, and advanced management and security features, we make BYOD simple.
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Apple Device Support

Does your company use MAC devices?

While most IT providers shy away from them, we love MAC’s! We are happy to service your Apple devices and design and build your network based around them.

In addition, all of our Cloud Services are MAC compatible.

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A Bold New Approach to Your Business' IT Has Arrived

Above all else, we believe that without a genuine relationship at the heart of it all, your experience with ANY IT provider is over before it ever really had a chance to begin. That's why we aim to offer you more than just expert IT service and unparalleled professionalism. Anybody can do that. We want to build the type of long-lasting partnership and fundamental relationship you need to thrive into the next decade and beyond.

So if that sounds like exactly what you've been looking for, terrific - we might be able to help.